Complaint 1788369
2018 CHEVROLET EXPRESS • VISIBILITY • incident Sep 1, 2021
- Complaint ID
- 1788369
- Make
- CHEVROLET
- Model
- EXPRESS
- Model Year
- 2018
- Component
- VISIBILITY
- Incident Date
- Sep 1, 2021
- Date Received
- Jan 14, 2022
- Data As Of
- Jul 1, 2026
Complaint Summary
VISIBILITY
Owner Narrative
The contact owns a 2018 Chevrolet Express. The contact stated that the defroster would intermittently fail to operate as needed. The contact mentioned that the defroster might start working when driving over a pothole or an obstruction in the road. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V655000 (Electrical System). The contact also discovered that the rear window was made out of tempered glass which failed to comply with FMVSS standards; she was also able to link that failure to NHTSA Campaign Number: 19V387000 (Visibility). The manufacturer was notified of both failures and informed her that the recall repair for NHTSA Campaign Number: 18V655000 (Electrical System) was already performed on the vehicle. The manufacturer also informed her that the VIN was no longer included in NHTSA Campaign Number: 18V655000 (Electrical System). The contact was also referred to the dealer, but they offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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