Complaint 1772301
2018 CHEVROLET EXPRESS • POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT • incident May 1, 2021
Complaint Summary
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Owner Narrative
The contact owns a 2018 Chevrolet Express. The contact stated that the gear shifter would shake when shifting gears. Over time, the shifter cable fractured without warning. Due to the failure, the contact had the vehicle towed to a dealer where he was informed that the steering column needed to be replaced. The contact disputed the diagnosis and notified the manufacturer of the failure. The manufacturer initially agreed to repair the gear shifter under warranty; however, they later informed him that they would only cover 10% of the cost for the repair. The contact was provided with a case number. The contact then had the vehicle towed to Ourisman Chevrolet Buick GMC of Alexandria (1800 Old Richmond Hwy, Alexandria, VA 22303) where he was charged for the repair to the shifter cable. The vehicle was repaired. The failure mileage was approximately 70,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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