Complaint 1770902
2012 FORD EXPEDITION • POWER TRAIN • incident Sep 29, 2021
- Complaint ID
- 1770902
- Make
- FORD
- Model
- EXPEDITION
- Model Year
- 2012
- Component
- POWER TRAIN
- Incident Date
- Sep 29, 2021
- Date Received
- Sep 29, 2021
- Data As Of
- Jul 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The speedometer went to zero when the vehicle was driven on the highway at 70MPH and the transmission would shift down the wrench symbol came on the LCD display. Had to pull over and shut the vehicle off and open the drivers door to make sure that the vehicle was fully off/reset. Started the vehicle and drove home. Dealer noted that this may be covered under the extended warranty on the lead frame issue... Since the vehicle has 167759 miles on it, that the warranty would not cover the issue (Warranty to 150000 miles). I will get the vehicle repaired at my cost since this is our family vehicle. Since this is a safety issue the warranty should be for all the vehicles that experience this issue. The vehicle was traveling on a highway and this is not an acceptable condition for the safety of my family or others around us when driving. I am confident in noting that the warranty should be amended for this issue. If this issue was caused by me due to carless driving I would not have an issue. Since this is a design/reliability issue I do not understand why I am responsible for the cost of the repair.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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