Complaint 1757207

Complaint Summary

WHEELS

Owner Narrative

I was notified for a **recall** on the DRIVE SHAFT sometime early this year ( Feb / March 2021)... I have about 24,000 miles on the van. I also reported humming noise after reaching 35 to 40 mph... and then more noise ( humming noise ) after reaching 65 mph on the expressway. I took my van to Northgate Ford, where I purchased new. They said they had the parts ordered etc. I left the van there for several days...Then I was notified that they put on the new replacement driveshaft,,,, assuming it was correct and BALANCED.... the service manager notified me that the replacement driveshaft installed was NOT BALANCED and was causing all kinds of vibration problems / issues... steering wheel, driving, etc.... upon taking the van back several times.... and getting a new corrected balance driveshaft, installed that. However,,, still more problems,,, humming and vibrations, etc. they looked at the DIFFERRENCIAL ,,,, and found that all the bearings were bad,,, had to wait 4 to 6 weeks to get replacements......I told them that anything that SPINS... and not balanced is causing more vibration problems through out the van,,, engine, transmission, exhaust system, brakes, name it,,, etc. I picked up the van on June 28, 2021.. note... they gave me an extended warranty until 2024 ( 3 years ) and milage of 75,000 miles... Looks like expecting more major problems, etc..... I still have the **humming noise over 35 mph... and getting louder... I have seen articles about possible exhaust / muffler baffles going bad, etc... now that they did the recall, etc.. my van is an accident waiting to happen... and with the humming noise... Now all I need to do is lose my hearing... bull ssssss... thanks

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.