Complaint 1752475
2016 FORD C-MAX • SERVICE BRAKES • incident Jun 8, 2021
- Complaint ID
- 1752475
- Make
- FORD
- Model
- C-MAX
- Model Year
- 2016
- Component
- SERVICE BRAKES
- Incident Date
- Jun 8, 2021
- Date Received
- Jun 16, 2021
- Data As Of
- Jul 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
Component Failure The ABS system failed with only 14,500 miles on the odometer. Symptom The brake pedal became soft, Allowing more brake pedal travel than normal. Taken to Ford dealer Symptom described to service Representative and was told after several hrs that the brakes were normal. I told them that the brake pedal was always taut and the current behavior could become a danger to others and myself. It's after I provided my own OBD11 scan report ( Using a BlueDriver scan tool ) that indicated there is an Anti-Lock Brake module Code Failure That convinced them and Was told to leave the vehicle overnight. Dealer confirmed, that there is a definite problem and that it could be the brake master cylinder and brake booster. There were no warning lamps indication or lights except for the brake pedal losing pressure. The brakes did function, but the pedal almost when to the floor. Currently My Ford Cmax Sel Hybrid has been sitting in their service center for 7 days just waiting for Ford warranty service approval and was just notified that it was okayed and I would have to wait for parts to be ordered.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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