Complaint 1741243

Complaint Summary

SUSPENSION

Owner Narrative

I TEST DROVE THE VEHICLE I PURCHASED IN THE PENSKE PARKING LOT. I WAS NOT ABLE TO TAKE IT TO THE FREEWAY. VEHICLE FELT FINE, ENGINE LOOKED GOOD, REAR TIRES WERE WORN, BUT I WAS TOLD THEY CONFORMED TO DOT STANDARDS. AFTER THE PURCHASE I STARTED TO DRIVE IT HOME. WHEN I GOT ON THE FREEWAY, I COULD NOT GET THE TRUCK ABOVE 50 MILES PER HOUR WITH OUT SEVERE VIBRATIONS. THE TRUCK ALSO PULLED TO THE RIGHT, IT WAS OBVIOUS THE TRUCK NEEDED A FRONT END ALIGNMENT. PENSKE GIVES A 15 DAY PERIOD WHEN THEY WILL REPAIR DAMAGE YOU HAVE FOUND. I ARRANGED WITH ALYSE, THE GIRL THAT WORKS FOR PENSKE SALES IN PENNSYLVANIA. SHE HAD ME BRING THE TRUCK TO CORONA RENTAL AND REPAIR CENTER. I PICKED THE TRUCK UP ON THE 15TH OF MARCH AND BROUGHT IT TO PENSKE FOR REPAIRS ON THE FRIDAY, 19, MARCH 2021. I CALLED THE FOLLOWING WEEK, AND TALKED TO YEISEN DELGADO, THE SALES REP WHERE THE TRUCK WAS PURCHASED FROM. HE SAID THE TRUCK HAD BEEN IN AN ACCIDENT, AND ASKED ME IF I WAS IN AN ACCIDENT. I HAD NOT BEEN IN AN ACCIDENT, AND DENIED IT WITH VIGOR. I COULD SEE I WAS NOT GOING TO GET MY TRUCK REPAIRED. I WENT TO VIEW THE TRUCK THE NEXT WEEK, AND WAS MET BY VICTOR, THE REPAIR MECHANIC SUPERVISOR. HE SHOWED ME THE DAMAGE FROM THE ACCIDENT, I HAVE MANY PICTURES. THEY HAD DRAWN AN ARROW INDICATING THE DAMAGE. IT WAS OBVIOUS THE DAMAGE WAS AL LEAST 4 MONTHS OLD. I HAD POSSESSION OF THE TRUCK FOR 4 OR 5 DAYS. I HAD A CARFAX REPORT AND IT CLEARLY SAID NO ACCIDENTS OR DAMAGE REPORTED. SO, I PURCHASED A TRUCK THAT HAD BEEN IN AN ACCIDENT. I HAVE BEEN STRUGGLING WITH THEM TO REPAIR THE TRUCK. I BELIEVE THEY ARE FIXING NOW. BUT, I HAVE PURCHASED A TRUCK THAT WAS CERTIFIED PROVEN TO BE IN GOOD CONDITION. I COULD NOT USE IT TO DRIVE MY HOME FURNITURE/GOODS THE 1347 MILES TO MY NEW HOME. PHOTO'S SHOW THE RUST ON THE RAMPAGED PARTS ARE AT LEAST 4 MONTHS OLD.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.