Complaint 1733963
2019 RAM 1500 • STEERING • incident Mar 13, 2021
Complaint Summary
STEERING
Owner Narrative
JUST OVER 23,600MI OF GENERALLY ON-ROAD USE, THE ELECTRONIC POWER STEERING (EPS) FAILED ON A TRAIL IN THE SNOW, NEARLY SENDING THE TRUCK TRUCK UNCONTROLLED INTO AN EMBANKMENT. THE EPS HAD FIRST LOCKED UP DURING A 3-POINT TURN - THE STEERING FEEL WAS AS IF THE STEERING LOCK SNAPPED 'ON', NOT ALLOWING THE WHEEL TO RETURN TO CENTER AFTER BEING TURNED (TO THE RIGHT). NO ERROR LIGHTS WERE SEEN, SO I CHALKED IT UP TO A FLUKE. THIS THEN HAPPENED A FEW MORE TIMES ON THE SAME DAY, AT UNEVEN INTERVALS UNTIL THE EPS FAILURE WITHOUT NOTICE. WHEN THE EPS FAILED, A LOUD WHINING / GRINDING SOUND WAS EMITTED FROM THE STEERING AREA AT THE SLIGHTEST ROTATION OF THE STEERING WHEEL. WITH THE TRUCK OFF, THE STEERING RACK MADE A DEEPER 'THUNK WHEN THE WHEEL WAS ROTATED MANUALLY AND AT THAT POINT, THE EPS STAYED OFF, ALLOWING NON-EPS STEERING TO RECOVER THE TRUCK. THERE'S PLENTY OF DASHCAM VIDEO WHICH TELLS THE STORY, STATIC IMAGES DON'T SHOW ANYTHING OUT OF THE ORDINARY. HTTPS://WWW.YOUTUBE.COM/WATCH?V=LQ3MF6VAYYU
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.