Complaint 1732318

Complaint Summary

SUSPENSION

Owner Narrative

ON 2/28/21 AND 3/6/21 WHILE DRIVING AT HIGHWAY SPEED, I EXPERIENCED TWO SEPARATE VIOLENT SHAKING EVENTS OF THE FRONT SUSPENSION AND STEERING. BOTH EVENTS OCCURED AT APPROXIMATELY 70MPH UPON CROSSING PAVEMENT JOINTS. THE SHAKING IS SO VIOLENT YOU LOSE THE ABILITY TO CONTROL THE VEHICLE AND JUST HOPE IT DOESN'T CAUSE A WRECK. THE SHAKING WILL NOT STOP UNTIL SPEED IS REDUCED TO APPROXIMATELY 20MPH, WHICH IN ITSELF IS DANGEROUS ON AN INTERSTATE HIGHWAY. A PASSENGER IN MY TRUCK DURING FIRST INCIDENT SAID HE THOUGHT I HAD HIT A LOAD OF PIPES IN THE ROAD. DURING THE SECOND EVENT, NEARBY MOTORISTS LOOKED AT ME LIKE MY TRUCK WAS FALLING APART. I AM VERY UPSET THAT FORD AND NHTSA HAVE NOT ISSUED A RECALL. THIS PROBLEM STARTED WHEN VEHICLE WAS BRAND NEW. FIRST DEALER TOLD ME THERE WAS NOTHING THEY COULD DO. A SECOND DEALER TIGHTENED VARIOUS FASTENERS ON FRONT SUSPENSION AND MADE STEERING BOX VERY TIGHT. I WAS ALSO GIVEN NEW ALIGNMENT SPECS (WHICH I GAVE TO TIRE INSTALLER), AND ADVISED INFLATING TIRES TO MUCH HIGHER PRESSURE THAN TRUCK WAS DELIVERED NEW WITH. IT IS UNWORKABLE BECAUSE IT RESULTS IN BRUTAL RIDE IF TRUCK IS OPERATED WITHOUT PAYLOAD. I BELIEVE THESE EVENTS ARE CAUSED BY UNDAMPED RESONANCE IN THE FRONT SUSPENSION. IT FEELS LIKE THE WHEELS ARE ALTERNATELY POUNDING UP AND DOWN, LEFT AND RIGHT SIDE. THE STEERING WHEEL OSCILLATES SO HARD YOU CAN'T HOLD ON.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.