Complaint 1721367

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I AM WANTING TO FILE A CLAIM ON A 2019 RAM 1500 FOR A DEFECTIVE REAR WINDOW. THIS IS A KNOWN ISSUE THAT FCA HAS REFUSED TO ACKNOWLEDGE OR RESOLVE. THE REAR WINDOW FRAME IS WEAK AND CRACKS AROUND THE REAR SLIDING GLASS. WITH THESE CRACKS, THERE IS POTENTIAL FOR WATER TO LEAK INTO THE CAB OF THE VEHICLE. THERE ARE ALSO ISSUES WITH CRACKS AND LEAKING AROUND OTHER AREAS OF THE REAR WINDOW FRAME. THIS MAY BE DUE TO A FAULTY SEAL WHEN MANUFACTURED. MY FEAR IS THAT THIS WILL CAUSE MOLD TO DEVELOP BEHIND AS WELL AS ON MY REAR SEATS CAUSING POTENTIAL HARM TO NOT ONLY MY VEHICLE, BUT MYSELF AND FAMILY. I ALSO DO NOT WANT POTENTIAL DAMAGE TO IMPORTANT ELECTRICAL COMPONENTS THAT ARE LOCATED BEHIND AND UNDER THE REAR SEAT. MY TRUCK IS OUT OF WARRANTY, AND I UNDERSTAND THAT THERE ISN'T MUCH FCA WILL DO, I JUST HOPE THAT PRESSURE IS PUT ON THEM TO IMPROVE AND DEVELOP A BETTER DESIGN TO PREVENT THIS ISSUE. I WOULD ALSO LIKE TO SEE FCA EXTEND AN OLIVE BRANCH SO TO SPEAK TO THE CUSTOMERS WHO HAVE THIS ISSUE BY EITHER REPLACING THE PART, OR COVERING A PORTION OF THE REPAIR COST FOR THOSE THAT ARE IN OR OUT OF WARRANTY.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.