Complaint 1716704
2019 RAM 1500 • UNKNOWN OR OTHER • incident Oct 9, 2020
- Complaint ID
- 1716704
- Make
- RAM
- Model
- 1500
- Model Year
- 2019
- Component
- UNKNOWN OR OTHER
- Incident Date
- Oct 9, 2020
- Date Received
- Dec 31, 2020
- Data As Of
- Jul 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
REAR WINDOW HAS BEGAN TO CRACK FROM THE INSIDE AND A LOT OF WATER COMES IN TO THE REAR. MY SEATS GET WET AND ALSO THE CARPET OF THE TRUCK. STARTING TO SMELL AND MIGHT HAVE MOLD. THE HEADLINER ALSO GETS WATER. MY CONCERN IS THAT IT MAY BUILD UP MOLD THROUGHOUT TIME. FCA IS UNWILLING TO REPLACE THE WINDOW OUTSIDE OF THE BUMPER TO BUMPER WARRANTY EVEN THOUGH THIS IS A MAJOR ISSUE FOR THE 5TH GENERATION RAM AND THERE ARE MANY OTHERS THAT HAVE COME ACROSS THIS ISSUE. THEY HAVE ALSO KNOWLEDGE OF THIS AND HAVE SENT OUT A LETTER TO THEIR SERVICE TEAMS (SEE PICTURE). THE WATER CAN COME IN WHEN LEFT OUTSIDE DURING A RAIN STORM OR SIMPLY GOING THRU THE CAR WASH. ANY WATER THAT HITS THE ROOF OF THE TRUCK AND GOES TO THE BACK WILL EVENTUALLY MAKE IT THROUGH THE REAR WINDOW CRACK AND INSIDE THE TRUCK.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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