Complaint 1710372
2016 FORD C-MAX • ELECTRICAL SYSTEM • incident Nov 30, 2020
- Complaint ID
- 1710372
- Make
- FORD
- Model
- C-MAX
- Model Year
- 2016
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Nov 30, 2020
- Date Received
- Dec 1, 2020
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
SEVERAL TIMES NOW THE VEHICLE HAS COMPLETELY SHUT OFF WHILE DRIVING. AT FIRST, IT WAS DRIVING UPHILL ON THE FREEWAY AND WHEN IT HIT A SMALL BUMP IT WOULD SHUT OFF. I FIGURED IT WAS JUST AT HIGH SPEEDS THAT THIS OCCURRED. RECENTLY, IT WAS JUST DRIVING UP A DRIVEWAY INCLINE AT 5 MPH, AND GOING OVER A SMALL SPEED BUMP TRIGGERED IT TO SHUT OFF. I HAVE TAKEN THE VEHICLE IN TO HAVE SERVICE FIX IT AND THEY CAN'T DUPLICATE THE ISSUE. IT IS VERY DANGEROUS TO BE DRIVING 65MPH ON THE FREEWAY AND THE CAR JUST SHUTS OFF. IT DOES NOT GO INTO A SAFE MODE, JUST COMPLETELY SHUTS DOWN. IN ORDER TO CONTINUE DRIVING, YOU MUST PRESS THE PUSH-BUTTON START AND LET THE CAR SIT FOR A FEW MINUTES. AFTER YOU WAIT, PUSH THE BUTTON AGAIN AND IT WILL ALLOW YOU TO CONTINUE DRIVING AS NORMAL. I BELIEVE IT IS A WIRING ISSUE BUT MULTIPLE SERVICE LOCATIONS HAVE NOT BEEN ABLE TO LOCATE IT. I HAVE PAID HUNDREDS IN LABOR ATTEMPTING TO FIX IT. VERY DANGEROUS!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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