Complaint 1692786

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

WHILE OPERATING THE VEHICLE ON A CITY STREET, HIGHWAY, AND OFF ROAD; ON BOTH A ROUGH PAVED ROADS AND WHILE RUNNING OVER BUMPS IN THE ROAD, THE VEHICLE EXPERIENCED SUDDEN LOSS OF POWER (ENGINE AND ALL POWERED ACCESSORIES) AFFECTING THE VEHICLE'S ENGINE, POWER STEERING AND BRAKING. FORTUNATELY, NO ACCIDENTS OR OTHER EVENTS HAVE OCCURRED WHEN I WAS OPERATING THE VEHICLE DURING THIS SUDDEN LOSS OF POWER. WHILE THE VEHICLE WAS POWERLESS, IN MOTION, THE VEHICLE HAD TO BE PLACED INTO NEUTRAL AND THE ENGINE RESTARTED BEFORE REGAINING ENGINE AND ACCESSORY POWER. THIS IS NOT THE FIRST OCCURRENCE AND HAS HAPPENED NUMEROUS TIMES SINCE PURCHASING THE VEHICLE USED IN 2015. I HAVE REPLICATED THE LOSS OF ENGINE POWER WHILE PARKED WITH THE ENGINE RUNNING: BY SLIGHTLY MOVING THE VEHICLE'S IGNITION KEY FOB WHILE ATTACHED TO THE WIRELESS IGNITION NODE (WIN) MODULE, THIS CAUSED THE VEHICLE'S ENGINE AND ACCESSORIES TO SHUTOFF. WHILE RESEARCHING A SOLUTION TO THE PROBLEM, I FOUND NUMEROUS COMMENTS ON VEHICLE FORUMS AND CHATROOMS, AS WELL AS IN YOUTUBE VIDEOS RELATING TO ISSUES PROBLEMS WITH DEFECTIVE WINS THAT NEEDED TO BE REPLACED AND THE VEHICLE BE REPROGRAMMED. IN MY OPINION, MOPAR HAS KNOWN, OR SHOULD HAVE KNOWN ABOUT THE ISSUES WITH THE WIN AND THE VEHICLE'S SUDDEN LOSS OF POWER WHILE THE VEHICLE IS IN MOTION. LOSS OF POWER EVENTS LIKE I AND OTHERS HAVE EXPERIENCE HAS THE POTENTIAL FOR CAUSING A SERIOUS ACCIDENT RESULTING IN DEATH OF SERIOUS BODILY INJURY.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.