Complaint 1690388
2016 FORD C-MAX • ELECTRICAL SYSTEM • incident Sep 6, 2020
- Complaint ID
- 1690388
- Make
- FORD
- Model
- C-MAX
- Model Year
- 2016
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Sep 6, 2020
- Date Received
- Sep 7, 2020
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
DRIVING ALONG A HIGHWAY HOLDING STEADY SPEED OF 65MPH, THE CAR DISPLAYED A "STOP SAFELY NOW" MESSAGE AND DISABLED THE ACCELERATOR. WE WERE ABLE TO COAST TO A STOP ON THE SIDE OF THE ROAD. THE CAR WOULD TURN ON AND OFF WITH THE PUSH OF THE ON/OFF BUTTON, BUT THE "STOP SAFELY NOW" MESSAGE REMAINED ON THE DASHBOARD ANY TIME THE CAR WAS POWERED ON, AND THE CAR WOULD NOT MOVE. WE CALLED FORD AS WE ARE STILL UNDER WARRANTY; HOWEVER, A TOW TRUCK WOULD HAVE TAKEN APPROX 90 MINUTES, AND I WAS NOT IN A SAFE POSITION, SO I USED A OBDII SCANNER AND APP TO RESET THE FAULT CODES. AFTER THAT THE VEHICLE RESUMED NORMAL OPERATION. THIS IS THE THIRD TIME WE HAVE SEEN THIS ERROR IN THE LAST 18 MONTHS; HOWEVER, THE LAST TIME WAS APPROXIMATELY A YEAR AGO.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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