Complaint 1679021
2016 RAM 1500 • STEERING • incident Jul 21, 2020
Complaint Summary
STEERING
Owner Narrative
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL CEASED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED AND THE SERVICE POWER STEERING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN IN MANUAL STEERING MODE. THE VEHICLE WAS TAKEN TO SAN ANTONIO CHRYSLER DODGE JEEP RAM LOCATED AT 11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING, SUSPENSION GEAR AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSIST SYSTEM NEEDED REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,501.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.