Complaint 1658822

Complaint Summary

POWER TRAIN

Owner Narrative

ON 12/31/18, WHEN DRIVING HOME AT 11P.M.,AND AN HOUR FROM MY HOME, MY "OIL LIGHT" CAME ON. I STOPPED AT A SERVICE STATION AND HAD 3 QUARTS OF OIL PUT IN MY OIL TANK. TWO DAYS LATER, I TOOK IT TO MY MECHANIC WHO COULD NOT FIND A LEAK BUT OVER THE NEXT 9 MONTHS, AT APPROXIMATELY EVERY 2 WEEK INTERVALS, HE PUT BETWEEN 1/2-3 QUARTS OF OIL IN MY CAR. IN MAY 2019 THE NORTH END SUBARU SERVICE DEPT. CHECKED OVER MY CAR AND COULD NOT FIND A OIL LEAK EITHER. ON 9/21/19, MY MECHANIC READ AN ARTICLE ONLINE ABOUT THE EXCESSIVE OIL CONSUMPTION IN MOST SUBARU MODELS BETWEEN 2011-15. I NEVER RECEIVED NOTIFICATION FROM SUBARU RE: THIS PROBLEM. I WROTE 2 LETTERS TO SUBARU OF AMERICA (ONE TO THE PRESIDENT). I WAS NOTIFIED BY THEM THAT MY CAR WAS "OUT OF WARRANTY" BECAUSE IT, BY THEN, HAD OVER 100,000 MILES. THEY OFFERED ME A $1500 "LOYAL CUSTOMER" CREDIT ON A NEW SUBARU, WHICH THEY NEVER SENT ME. I HAVE BEEN DRIVING SUBARUS SINCE 1990 AND HAVE TALKED MY WHOLE FAMILY AND SEVERAL FRIENDS INTO BUYING THEM. I USUALLY DRIVE MY SUBARUS UNTIL 250.000 MILES AND DON'T WANT TO GET A NEW CAR. THIS WAS A DEFECT IN MANY MODELS AND I WAS NOT NOTIFIED AS AN OWNER. I TAKE METICULOUS CARE OF MY CARS. I CONTINUE TO DRIVE THIS ONE, HAVING THE OIL LEVELS CHECKED EVERY 2 WEEKS. THE COST OF A NEW "ENGINE BLOCK ASSEMBLY" WOULD BE $4995, WHICH I THINK SUBARU SHOULD BE RESPONSIBLE FOR. I HAVE FILED A COMPLAINT WITH THE MA ATTORNEY GENERAL'S OFFICE AND THEY SUGGESTED I ALSO CONTACT YOU. ATTACHED IN THE MENTIONED COMPLAINT, THE 2 LETTERS I WROTE TO SUBARU AND AN ARTICLE RE: THE EXCESSIVE OIL CONSUMPTION PROBLEM. THANK YOU FOR ANY ASSISTANCE YOU CAN GIVE ME. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.