Complaint 1637713
2008 FORD CROWN VICTORIA • STEERING • incident Jan 14, 2020
- Complaint ID
- 1637713
- Make
- FORD
- Model
- CROWN VICTORIA
- Model Year
- 2008
- Component
- STEERING
- Incident Date
- Jan 14, 2020
- Date Received
- Jan 15, 2020
- Data As Of
- Jul 1, 2026
Complaint Summary
STEERING
Owner Narrative
NOTICED INTERMITTENT STIFFNESS IN THE STEERING, AN INSPECTION BY OWNER AT THE STEERING COLUMN DETERMINED THAT THE BEARING CONNECTING THE UPPER AND LOWERS SHAFTS HAD EXTENDED FROM ITS HOUSING. IT WAS DETERMINED THIS FAILURE WAS CONSISTENT WITH A PREVIOUS RECALL 13R01. THE VEHICLE WAS TAKEN TO GILLESPIE FORD IN GURNEE, IL, WHO STATED THE RECALL HAD BEEN CLOSED OUT IN 2013. THEY WENT ON TO STATE THAT THE ONLY REPAIR MADE IN 2013 WAS REPLACEMENT OF THE LOWER, EXTERIOR STEERING SHAFT, AND NO RETAINING CLIP WAS INSTALLED TO PREVENT SEPARATION OF THE BEARING. GILLESPIE FORD STATED THERE WAS NO CORROSION OR ANY OTHER CAUSE OF THE BEARING FAILURE, SAYING THAT WHEN THE RECALLS WERE DONE THEY WOULD SIMPLY REPLACE THE ENTIRE STEERING COLUMN AND NOT INSTALL THE RETAINING CLIP. GILLESPIE FORD DECLINED TO MAKE ANY FURTHER REPAIRS UNDER THE RECALL EVEN THOUGH THE CONDITION EXISTED WITH SERIOUS SAFETY CONCERNS, BUT DID OFFER TO REPLACE THE ENTIRE STEERING COLUMN FOR $1600.00.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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