Complaint 1630974

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

MY 2014 TOYOTA TUNDRA (1794) HAS BEEN EXPERIENCING INTERMITTENT/PERIODIC LOSS OF FRONT HEADLIGHTS (AT NIGHT WHILE DRIVING),INSTRUMENT LIGHTING AND RADIO AND NAVIGATION SIMULTANEOUS REBOOTING, WHEN TURNING ON THE LEFT TURN SIGNAL. IN MOST OCCASIONS, EVERYTHING RESTORES ONCE LEFT TURN SIGNAL AUTOMATICALLY STOPS ONCE TURN IS COMPETED. AT TIMES I HAVE BEEN ABLE TO REPRODUCE IMMEDIATELY AFTER OCCURRENCE BUT MOST OF THE TIME I AM NOT ABLE TO. THIS CREATES AN IMMEDIATE SAFETY HAZARD WHEN DRIVING AT NIGHT IN AREAS NOT WELL LIT AS YOU EXPERIENCE IMMEDIATE LOSS OF ABILITY TO SEE PEDESTRIANS, OBJECTS AND ROAD WHEN ENTERING AND GOING THROUGH THE TURN. UPON TAKING IT TO THE DEALER (UNIVERSAL TOYOTA - SAN ANTONIO, TX), THEY STATED THEY TRIED UNSUCCESSFULLY TO REPLICATE THE PROBLEM AND THE UNSAFE VEHICLE WAS RETURNED TO ME. THE SAME EVENING IT WAS RETURNED TO ME, THE PROBLEM OCCURRED AGAIN WHICH I WAS ABLE TO RECORD. IN LOOKING AT ONLINE FORUMS, THIS APPEARS TO HAPPEN TO MANY TOYOTA OWNERS, ALL EXPERIENCING SIMILAR ISSUES AND ALL STATING TOYOTA DEALER WAS NOT ABLE TO REPLICATE AND RETURNED THE UNSAFE VEHICLE. IN ADDITION TO THE RADIO AND NAVIGATION REBOOTING AS DESCRIBED ABOVE, THE RADIO AND NAVIGATION ALSO REBOOTS RANDOMLY AND BECAUSE THE DEALER IS UNABLE TO REPLICATE WHEN I TAKE IT IN, NOTHING GETS FIXED (HAVE VIDEO OF THAT AS WELL). I WAS TOLD THEY NEEDED TO VERIFY I HAD THE LATEST UPDATE (WHICH I DID) AND THEN WAS TOLD THEY HAVE EXPERIENCED THIS ISSUE WITH PEOPLE WITH IPHONES. THIS IS ALSO A KNOWN PROBLEM ON MANY ONLINE FORUMS WITH THE SAME RESOLUTION BY TOYOTA - DID NOTHING. CONSUMERS SHOULD NOT HAVE TO COMPROMISE THEIR SAFETY (LIGHTS GOING OUT AT NIGHT) NOR SHOULD THEY WAIT UNTIL WARRANTIES ARE EXPIRED TO THEN HAVE TO SPEND A LOT OF MONEY TO CORRECT WELL KNOWN SIMILAR PROBLEMS EXPERIENCED BY TOYOTA OWNERS,

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.