Complaint 1629953
2017 FORD F-450 • EXTERIOR LIGHTING • incident Dec 10, 2019
- Complaint ID
- 1629953
- Make
- FORD
- Model
- F-450
- Model Year
- 2017
- Component
- EXTERIOR LIGHTING
- Incident Date
- Dec 10, 2019
- Date Received
- Dec 18, 2019
- Data As Of
- Apr 27, 2026
Complaint Summary
EXTERIOR LIGHTING
Owner Narrative
WAS PASSING BY THE TRUCK THE ALARM WAS GOING OFF, UPON OPENING THE DOOR THERE WAS WATER POURING OUT OF THE DOOR, THEN I NOTICED THE FRONT DASH WAS SOAKING WET. THE CONSOLE HAD SEVERAL INCHES OF WATER IN IT. THE TRUCK WAS FLATBEDDED TO COLUMBIA FORD, FOUND SUNROOF WAS INSTALLED IMPROPERLY FROM FORD FACTORY. TRUCK HAS 2" OF WATER IN CONSOLE, DRIPPING FROM HEADLINER AND SWITCHES, AND FLOOR. SEATS ARE SOAKED. THE TRUCK IS CURRENTLY AT FORD DEALERSHIP THEY ARE TELLING ME THEY CANNOT REMOVE THE SEATS OR THE FLOOR MATS BECAUSE FORD WILL NOT REIMBURSE THEM TO DO THE JOB. NOW MY TRUCK HAS BEEN EXPOSED TO MAJOR WATER FOR 10 DAYS AND IS STILL NOT BEING FIXED. NO ONE IS TOUCHING THE WATER THAT REMAINS IN THE CONSOLE, FLOOR OR SEATS. FORD HAS BEEN CONTACTED DIRECTLY AND THEY HAVE DENIED REPLACEMENT OF THIS VEHICLE. THIS TRUCK ONLY HAS 23,000 MILES ON IT AND WAS IN EXTREMELY GOOD CONDLITION PRIOR TO THIS HAPPENING. WE HAVE BEEN GOING TO THE DEALERSHIP EVERYDAY TO SEE IF THIS TRUCK IS DRYING OUT. WE JUST REMOVED THE SILL PLATE TO EXPOSE WIRES THAT ARE COMPLETELY UNDERWATER. AND THERE IS STILL 1" OF WATER IN THE FLOOR OF THE TRUCK. THE SERVICE MNGR QUOTED TO ME THERE WILL BE NO WAY HE COULD GUARANTEE THAT THIS TRUCK WILL NOT MOLD AND WILL NOT HAVE ELECTRICAL ISSUES IN THE FUTURE. THEY ARE NOT TAKING OUT ANYTHING OUT OF THE TRUCK, SEATS, FLOOR LINER ... NOTHING. WE HAVE A CASE NUMBER WITH FORD, THEY ARE THE ONES THAT RECOMMENDED THAT WE CONTACT YOUR COMPANY FOR ASSISTANCE BECAUSE FORD HAS DENIED THE CLAIM FOR REPLACEMENT OF THIS VEHICLE. I FEEL THAT THIS TRUCK IS GOING TO MOLD DUE TO THE WATER AND IS AN ELECTRICAL (FIRE) HAZARD DUE TO THE WATER IN THE SWITCHES CORRODING AND FOR THE LENGTH OF TIME OF EXPOSURE. THERE WAS WATER POURING OUT OF THE SWITCHES IN THE CEILING THAT CONTROL THE SUNROOF INTO THE CONSOLE AND DOWN THE FRONT DASH. THERE IS DISCOLORATION ALREADY STARTED.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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