Complaint 1624973

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

DRIVING ON HWY 17 DOWN A RAMP, THROTTLE SENSOR LIGHT CAME ON AND TRUCK STALLED OUT. RESTARTED TRUCK TO PULL OFF HWY/RAMP TO SAFER LOCATION, NOTICED THICK BL SMOKE BILLOWING OUT FROM UNDER HOOD. PULLED INTO PARKING LOT, LIFTED HOOD TO SEE FLAMES COMING OFF ENGINE. BYSTANDER CALLED 911 WHILE I GOT A BUCKET OF WATER. THREW BUCKET OF WATER ONTO ENGINE WHILE POLICE AND FIRE DEPT FINISHED EXTINGUISHING. FIRE DEPT STATED THEY HAVE SEEN A FEW ECO FIRES. TOWED TO HENDRICK'S, CONTACTED RAM. RAM STATED NO NEED TO CONTACT INS CO (THEY WILL HANDLE IT). THOUGHT THIS WAS STRANGE, CONTACTED INS CO ANYWAYS. INSPECTED BY 2 FIRE SPECIALISTS, INS CO AND RAM. INS CO STATED MANUFACT DEFECT, RAM STATED LEAKY INJECTOR (WHICH WERE REPLACED BY RAM 18K MI PRIOR AT DEALERSHIP). I SUSTAINED SMOKE INHALATION AND 1ST DEGREE BURNS TO FACE,NECK,LT ARM AND HAD/HAVE HEADACHES. TRUCK WAS STILL UNDER 100K WARRANTY WITH ONLY 40K. RAM DENIED OPENED CLAIM AND WARRANTY. INS CO TOTALED TRUCK OUT, THEY STILL HAVE AN OPEN CLAIM AGAINST RAM. ADDITIONALLY RAM DENYING MY EMISSIONS SETTLEMENT OF 3K ONLY OFFERING 900 (STATING EMISSIONS WORK COULDN'T BE DONE DUE TO FIRE CLASSIFYING ME AS A PREVIOUS OWNER ALTHOUGH I WAS CURRENT OWNER EVEN AT THAT TIME). I STILL HAVEN'T SETTLED EMISSIONS. RECENTLY RAM HAS RECALLED ALL 108K ECO-DIESELS 2014-19 FOR FIRE HAZARD. MY TRUCK FITS THE DESCRIPTION FOR WHAT HAPPENS AND ALWAYS NEEDED A LITTLE COOLANT WITH MAINT, INSP, OIL CHANGES. I PAID OFF MY TRUCK BEFORE, AND NOW HAVE A PAYMENT WITH WHAT I CONSIDER A LESSER TRUCK. WHEN I CALL FCA AND GIVE MY INFO THEY OFTEN HANG UP, ACT LIKE THEY CANT HEAR ME, OR STATE THEY ARE TRANSFERRING ME TO MANAGER (HANGING UP ON ME). ALSO STATING SOMEONE WILL GET BACK TO ME, BUT NEVER ANY RETURNED CALL (SUPPOSED TO GET A CALL TOMORROW, WILL SEE).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.