Complaint 1614602
2012 BUICK VERANO • AIR BAGS • incident Aug 20, 2019
Complaint Summary
AIR BAGS
Owner Narrative
THERE WAS A RECALL WITH SPECIAL POLICY ON THE PASSENGER AIR BAG. I WANT TO KNOW WHY I DIDN'T RECEIVE A RECALL FORM IN THE MAIL. GM TOLD ME THAT IT EXPIRED SEPTEMBER 2019. I AM NOW HAVING PROBLEMS WITH A MESSAGE ON MY CAR STATING SERVICE AIR BAG. I TAKE TO GET DIAGNOSTIC AND WAS TOLD IT NEEDED A NEW MODULE AND SENSOR LIGHT WHICH WILL COST ME $1600 THAT IS NOT A FAULT OF MINE, BUT IS A FACTORY DEFECT AND I HAVE A CHILD THAT RIDE'S IN THE VEHICLE WITH ME DAILY.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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