Complaint 1600599
2016 RAM 3500 • UNKNOWN OR OTHER • incident Aug 17, 2019
- Complaint ID
- 1600599
- Make
- RAM
- Model
- 3500
- Model Year
- 2016
- Component
- UNKNOWN OR OTHER
- Incident Date
- Aug 17, 2019
- Date Received
- Sep 6, 2019
- Data As Of
- Jul 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
RAM DEALER SERVICE DEPT. AFTER COMPLETING A STEERING DRAG LINK RECALL SERVICE REPORTED AFTER TEST DRIVE A SHIMMY /SHAKE IN STEERING WHEEL STARTING AT VEHICLE SPEED OF APPROX. 20 MPH. DIAGNOSIS AS A FAULTY STEERING DAMPER, REPLACED DAMPER AND RETURNED VEHICLE TO CUSTOMER. CUSTOMER RETURNED NEXT DAY REPORTING BAD SHIMMY, WAS TOLD VEHICLE WOULD NEED TO BE SCHEDULED FOR ANOTHER SERVICE VISIT AND ALLOWED TO LEAVING WITHOUT SERVICE DEPT INSPECTING VEHICLE. CUSTOMER RETURNED APPROXIMATELY 2 WEEKS LATER INSISTING SERVICE WRITER TEST RIDE VEHICLE, VEHICLE WAS INSPECTED AND DETERMINED TO HAVE BELT SEPARATION IN DRIVER SIDE FRONT TIRE. TIRE WAS REMOVED AND REPLACED WITH SPARE TIRE. DEFECTIVE TIRE IS WITH VEHICLE OWNER. RAM 3500 DUAL REAR WHEEL, NEXEN 235/80 R17 ROADIAN AT PRO 8, 28,300 MILE. ORIGINAL TIRES, ORIGINAL OWNER ROTATED ONCE AT APPROX 18,000 MILES
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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