Complaint 1600007

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

REGARDING 2018 FORD TRANSIT XLT 15 PASSENGER WITH ECOBOOST ENGINE. THE FACTORY INSTALLED AIR CONDITIONING SYSTEM DOES NOT HAVE THE CAPACITY TO COOL DOWN THE VAN'S CABIN, IN SOUTHERN STATES LIKE SOUTH FLORIDA, WHERE THE AMBIENT TEMPERATURE REACHES 85+ DEGREES FAHRENHEIT DURING A SUNNY DAY THROUGH MOST OF THE YEAR, THE VEHICLE'S A/C SYSTEM SIMPLY FAILS TO PROPERLY COOL DOWN THE CABIN. SEVERAL CASES HAVE BEEN OPENED WITH FORD MOTOR COMPANY, AND THE SERVICE DEPARTMENT AT THE FORD DEALERSHIPS FAIL TO EVEN ACKNOWLEDGE THE PROBLEM. THEY RUN THEIR DIAGNOSTICS TOOLS, AND ALL THE COMPONENTS ON THE SYSTEM ARE WORKING AS INTENDED, EXCEPT THAT IT DOES NOT PROVIDES SUFFICIENT COLD AIR TO MAKE THE PASSENGERS SAFELY AND COMFORTABLY RIDE THE VAN. UN FORTUNATELY, THIS IS AN ISSUE THAT THE OWNERS DON'T DISCOVER UNTIL AFTER THEY HAVE PURCHASED THE VEHICLE AND DRIVEN IT FOR A WHILE. FORD IS NOT PROVIDING ANY SOLUTION WHATSOEVER TO THE PROBLEM. AND THIS ISSUE MAY BE AFFECTING ALL OWNERS OF THE SAME VEHICLE WITH SIMILAR TRIMS AND SPECS. ADDITIONAL TESTING AND CERTIFICATION OF THE ISSUE BY INDEPENDENT CERTIFIED VEHICLE A/C TECHNICIANS AND ENGINEERS ARE BEING GATHERED. FURTHER LEGAL ACTION MAY FOLLOW.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.