Complaint 1595682
2010 FORD CROWN VICTORIA • STEERING • incident Aug 18, 2019
- Complaint ID
- 1595682
- Make
- FORD
- Model
- CROWN VICTORIA
- Model Year
- 2010
- Component
- STEERING
- Incident Date
- Aug 18, 2019
- Date Received
- Aug 19, 2019
- Data As Of
- Jul 1, 2026
Complaint Summary
STEERING
Owner Narrative
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE HER FIANC WAS DRIVING ABOUT 70 MPH AND GETTING OFF A RAMP, THE STEERING SHAFT FRACTURED INSIDE THE STEERING COLUMN, WITHOUT WARNING, AND CAUSED THE VEHICLE TO CRASH INTO A CURB AND STOPPED IN A GRASSY AREA. THE CONTACT WAS CONCERNED THAT THE CRASH COULD HAVE RESULTED IN A CRASH WITH AN EIGHTEEN WHEELER DRIVING NEXT TO THE VEHICLE AT THE TIME OF THE FAILURE. THE FRONT PASSENGER'S SIDE WAS VEHICLE WAS DAMAGED. THE AIR BAG DID NOT DEPLOY AND NO INJURY WAS REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING SHAFT FRACTURED. THE CONTACT CALLED THE AL PACKER'S WHITE MARSH FORD DEALER (443-777-5000, LOCATED AT 9801 PULASKI HWY, MIDDLE RIVER, MD 21220) AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER, STATING THAT THERE WAS NO RECALL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 AND 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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