Complaint 1595123
2004 DODGE RAM 2500 • STEERING • incident Aug 14, 2019
Complaint Summary
STEERING
Owner Narrative
THE BALL JOINTS WERE REPLACED WHEN I PURCHASED THE TRUCK, THE COMPLETE FRONT TIE RODS AS A KIT WERE REPLACED THIS WEEK NOW TO GET A WHEEL ALIGNMENT I HAVE TO REPLACE THE LOWER INTERMEDIATE SHAFT ON THE STEERING COLUMN? I WENT TO DODGE AND WAS TOLD THE STEERING SHAFT IS AVAILABLE BUT WOULD NOT WORK AS I NEEDED TO REPLACE THE UPPER AS WELL AS IT IS NO LONGER AVAILABLE THAT DODGE UPGRADED THE ITEM? THE TOTAL COST WOULD BE $600+ FOR BOTH? IF THE STEERING COMPONENTS FOR DRIVING HAVE BEEN UPGRADED AND THE ORIGINAL IS NO LONGER MADE AVAILABLE WHY IS THIS NOT A RECALL? IF THE U-JOINT FAILS THE TRUCK IS GOING TO BE UNSTEER ABLE? WHY WAS AN UPGRADE DONE AND NO ONE INFORMED? WHY DOES THE COST GO TO ME WHEN I SHOULD BE ABLE TO BUY THE OEM SECTION THAT WAS MADE IN 2004? IT IS DISCONTINUED EVERY WHERE ON LINE FOR PURCHASE. THERE FORE THERE IS A DEFECT OR ISSUE THAT HAS BEEN IDENTIFIED AND NOT SHARED WITH THE PUBLIC!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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