Complaint 1586257

Complaint Summary

POWER TRAIN

Owner Narrative

MY SHIFT LEVER ON THE STEERING COLUMN WILL OFTEN NOT SHIFT ALL THE WAY BACK IN TO PARK WHEN TRYING TO PLACE THE VEHICLE IN PARK. OFTEN THE LEVER GETS HUNG UP BETWEEN REVERSE AND PARK. WHEN THIS HAPPENS, THE VEHICLE'S PRND INDICATOR ON THE CONTROL PANEL WILL TURN A YELLOW COLOR INSTEAD OF THE NORMAL WHITE COLOR. ALSO, THE SHIFT LEVER WILL BECOME STUCK AND MUST BE FORCIBLY TAKEN BACK INTO GEAR TO TRY TO SHIFT AGAIN BACK INTO PARK. THE LEVER ACTS AS IF IT HAS FOUND A 'NEW' SLOT BETWEEN PARK AND REVERSE. ALSO, WHEN THIS YELLOW COLOR SHOWS ON MY PRND INDICATOR, IF I AM NEGLIGENT IN NOT GETTING THE VEHICLE FULLY BACK INTO PARK, THE VEHICLE WILL NOT START. I HAVE HAD TO HAVE THIS VEHICLE TOWED BACK TO THE DEALER REPAIR SHOP BECAUSE I COULD NOT GET THE SHIFT LEVER OUT OF THE SPOT IT WAS STUCK IN BETWEEN PARK AND REVERSE. THIS REPRESENTS A PROBLEM IN THAT I BELIEVE THE TRUCK IS RECOGNIZING THAT IT IS NEITHER IN PARK OR REVERSE SO THAT IT MAY BECOME A SAFETY ISSUE WHEN THE TRUCK IS PARKED. WITHOUT THE USE OF THE EMERGENCY BRAKE IT MAY ROLL OFF. THIS INCIDENT HAS SO FAR ONLY HAPPENED WHEN I STOP TO SHIFT THE VEHICLE INTO PARK AND ATTEMPT TO SHUT THE VEHICLE OFF. THE VEHICLE WILL SHUT OFF BUT WHEN I RETURN TO START THE VEHICLE, THE CONTROL PANEL EMITS THE SAME YELLOW COLORING FOR PRND INDICATOR AND WILL REFUSE TO START UNTIL THE SHIFT LEVER IS FORCED OUT OF THE SPACE IT HAS FOUND BETWEEN PARK AND REVERSE. I HAVEN'T YET TAKEN ANY PHOTOS, VIDEO OR BEEN ABLE TO GET THE DEALERSHIP REPAIR PERSONS TO ACKNOWLEDGE THE ISSUE. THE ONLY THING THE DEALERSHIP DID TO ADDRESS THE PROBLEM IS TALK ME INTO PURCHASING A NEW KEY FOB. *DT *DT *DT *DT *TR*JB *DT *DT THE CONSUMER STATED BTSI AND SHIFTER CABLE WAS REPLACED ON SEPTEMBER 13. *TR*DT*DT*JB

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.