Complaint 1582688

Complaint Summary

STEERING

Owner Narrative

TL* THE CONTACT OWNED A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION AND STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL CAMPAIGN. WHILE DRIVING 50 MPH, THE KEY POSITION MOVED WHILE IT WAS IN THE IGNITION. THE FAILURE AFFECTED THE ENGINE, POWER STEERING, AND THE CONTACT WAS UNABLE TO BRAKE. AS A RESULT, THE CONTACT CRASHED HEAD ON INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AND FRONT PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY WAS NOTIFIED AND DECLARED THE VEHICLE DESTROYED. THE DRIVER SUSTAINED AN EXTENSIVE LACERATION WHEN THE DRIVER'S SIDE AIR BAG COMPONENTS PROJECTED FROM THE STEERING WHEEL. THE DRIVER HAD CONTINUOUS HEADACHES AND THE INJURY REQUIRED STITCHES. CHEVROLET OF MORRISTOWN (5320 WEST ANDREW JOHNSON HWY, MORRISTOWN, TN 37814, 423-408-2966) WAS NOTIFIED AND DID NOT ASSIST. THE MANUFACTURER SUGGESTED THAT THE CONTACT CALL A LAWYER. THE MANUFACTURER WAS NOT INITIALLY NOTIFIED OF THE CRASH, BUT WAS LATER CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.