Complaint 1576894
2011 FORD FUSION • STEERING • incident Nov 17, 2017
Complaint Summary
STEERING
Owner Narrative
ON AROUND 11/10/17 STEERING BECAME TO HEARD TO CONTROL WHILE DRIVING. TOOK IT TO DEALER AND THEY PERFORMED A RECALL. THEY REPLACED STEERING GEAR ASSEMBLY. ABOUT 4 MONTHS AFTER THAT SAME PROBLEM OCCURRED AT AROUND 3,000 MILES. TOOK IT BACK ON 7/09/18 TO THE DEALERSHIP AND WAS TOLD THAT THE PART THEY REPLACED SHORTED OUT AND THAT BECAUSE IT WAS TOO LONG FROM THE TIME THEY REPLACED IT, THEY COULDN'T DO ANYTHING ABOUT IT, INSTEAD THEY WANTED FOR ME TO PAY CLOSE TO $4,000 FOR REPAIRS. MY CAR STOOD PARKED FOR 4 MONTHS BEFORE I TOOK IT BECAUSE I COULDN'T DRIVE IT AND DID NOT HAVE MONEY FOR A TOW TRUCK TO TAKE IT TO DEALERSHIP. I DON'T UNDERSTAND HOW A RECALLED PART THAT WAS FIXED ONLY LASTED 3,000 AND HAS NO WARRANTY.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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