Complaint 1571744

Complaint Summary

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

Owner Narrative

I RECEIVED A RECALL NOTICE FOR THE T80 HEATED SEATS IN MY 2005 DODGE DAKOTA I CALLED THE CHRYSLER REPRESENTATIVE SCHEDULE A REPAIR SERVICE WITH PERKINS DODGE COLORADO SPRINGS HE ORDERED THE SEATS I TOLD THE REPRESENTATIVE THAT THE PASSENGER SIDE HAD A BURN HOLE IN IT AND HAD CAUGHT FIRE WHEN THE NEW SEATS ARRIVED AT PERKINS DODGE I TOOK MY TRUCK IN TO BE REPAIRED THEY TOLD ME THEY WILL NOT DO THE PASSENGER SEAT BECAUSE OF THE BURN HOLE HAS CUT OUT PIECES. I TOLD THEM I HAD TO REMOVE SOME OF THE BURNT MATERIAL TO PUT A SEAT COVER ON AND STILL UTILIZE THE SEAT. SEATS ARE STILL UNDER RECALL THEY ORDERED THEM KNOWING THAT THERE WAS A BURN HOLE I DON'T UNDERSTAND WHY THEY WILL NOT PROCEED WITH THE REPAIR THE INFORMATION FOR THE CASE NUMBER AND REPRESENTATIVE I TALKED TO IS HERE.... MY NAME IS [XXX] FROM THE FCA CASE MANAGEMENT DIVISION, I HAVE BEEN ASSIGNED AS YOUR CASE MANAGER. HERE IS SOME INFORMATION THAT WILL BE HELPFUL FOR YOU TO HAVE: YOUR CASE NUMBER IS [XXX] THE CHRYSLER CASE MANAGEMENT TELEPHONE NUMBER IS: [XXX] MY DIRECT EXTENSION: [XXX] MY WORK HOURS ARE: 8:00 AM - 4:30 PM EASTERN STANDARD TIME (MONDAY-FRIDAY). I WILL CONTACT YOU WITHIN ONE BUSINESS DAY OF YOUR APPOINTMENT BY TELEPHONE TO REVIEW YOUR CASE WITH YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR - (RECALL RELATED INCIDENT) TS

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.