Complaint 1566382
2007 TOYOTA SEQUOIA • STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS • incident Jun 7, 2018
Complaint Summary
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Owner Narrative
IN JUNE OF 2018 I WENT TO WALKER TOYOTA FOR AN AIRBAG RECALL THAT THEY HAD SENT ME NOTICES ON. WHILE THERE I ASKED ABOUT A FRAME RECALL THAT SEVERAL OF MY FRIENDS WHO HAVE THE SAME VEHICLE I HAVE TOLD ME ABOUT. THEY TOLD ME THERE WAS NO RECALL ON MY VIN NUMBER FOR THAT. SO I THOUGHT I WAS IN THE CLEAR. AS WE GET INTO FALL MY FRIENDS ASK ME HOW MY RECALL ON THE FRAME WENT? DID THEY SPRAY THE FRAME OR REPLACE IT. I SAID THEY DID NEITHER. I TOLD THEM WALKER TOLD ME THERE WAS NO RECALL ON THAT. THEY ALL SAID YES THERE WAS. SO I STARTED TO LOOK INTO IT FURTHER AND FINALLY GOT THEM TO ADMIT THERE WAS A RECALL. THEY THEN TOLD ME THAT THIS IS SOMETHING THEY DO NOT DO MUST HAVE BEEN THE REASON THE TECH TOLD ME THIS WHEN I WAS THERE FOR THE AIRBAG. NOW I KNOW THIS IS A LIE BECAUSE I HAD A TOYOTA TUNDRA THAT HAD A FRAME RECALL AND WALKER DID THE FRAME REPLACEMENT. SO THEN AFTER GOING FURTHER THEY SAID "OH WE DO NOT DO THE UNDER BODY SPRAY BECAUSE WE ARE NOT LICENSED BY THE CITY TO DO IT". SO THEY GAVE ME THE TOYOTA DEALERSHIP IN BEAVERCREEK OHIO WHICH IS PRETTY CLOSE AS SOMEONE WHO COULD DO IT. SO I CALLED THEM AND THERE WAS ONE GUY IN CHARGE OF THAT AND HE WAS NOT IN. BUT THEY DO NOT TAKE MESSAGES? I CALLED QUITE A FEW TIMES AFTER THAT TO TRY AND SET APPOINTMENT WHICH TOOK A WHILE TO GET. I GO TO APPOINTMENT AND HE SAYS THE FRAME IS BAD BUT IT IS 45 DAYS AFTER THE EXPIRATION OF THE RECALL. A RECALL THAT THEY LIED TO ME ABOUT. I CONTACTED TOYOTA AND EXPLAINED EVERYTHING TO THEM. THEY LOOKED INTO IT AND SAID SORRY BUT WE WILL BE DOING NOTHING. THEY SAID THEY SENT ME LETTERS OF WHICH I DO NOT RECALL GETTING. THEY DID SEND ME LETTERS FOR THE AIRBAG EVERY MONTH UP UNTIL JUST A COUPLE MONTHS AGO. EVEN THOUGH THAT WORK HAD BEEN DONE. SO I AM NOW DRIVING A TRUCK THEY SAY IS UNSAFE BUT I CANNOT AFFORD ANOTHER. NEED HELP. *JS
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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