Complaint 1562917
2003 DODGE RAM 2500 • SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT • incident Apr 19, 2019
Complaint Summary
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Owner Narrative
I WAS TRAVELING AT ABOUT 20 MPH, SLOWING DOWN TO MAKE A TURN WHEN I HEARD A LOUD CRACKING SOUND. I PULLED OVER BUT COULD NOT DETERMINE THE SOURCE OF THE SOUND. I DECIDED TO RETURN TO THE HOUSE TO INVESTIGATE FURTHER. ON MY WAY HOME, I STOPPED AT A COFFEE SHOP AND WHEN TRIED TO BACK UP INTO A PARKING SPACE, THE PASSENGER FRONT WHEEL BROKE OFF. IT COMPLETELY FELL OFF!! I AM VERY HAPPY WE WERE MOVING AT ABOUT 1-2 MPH INSTEAD OF THE 40MPH ON THE ROAD. TRUCK WAS TOWED TO THE DEALER WHERE I WAS TOLD THAT THE BOTTOM BALL JOINT HAD BROKEN OFF. THIS IS A VERY SERIOUS ISSUE. PEOPLES LIVES ARE AT STAKE HERE. I AM THE ONLY OWNER OF THIS VEHICLE AND HAVE ALL THE REPAIR/ MAINTENANCE RECORDS. THE REPAIR FOR THIS IS OVER $3000.00. WHY HASN'T THE MANUFACTURER RECOGNIZED THIS AS A PROBLEM? *DT *DT CONSUMER PICKED UP THE TRUCK AFTER GETTING IT FIXED ABOUT 7 MILES DRIVING DOWN THE HIGHWAY THE TRUCK BROKE DOWN AGAIN. IT WAS TOWED AND REPAIRED SECOND TIME AROUND.*JB
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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