Complaint 1549067

Complaint Summary

SUSPENSION

Owner Narrative

THERE IS SEVERE ABNORMAL FRAME RUST & PERFORATIONS IN THE VEHICLES FRAME. I RECEIVED NOTICED TO ADDRESS TOYOTA FRAME RECALL WHEN I CALLED TOYOTA CUSTOMER RELATIONS TO INQUIRY ABOUT ANY RECALLS ON MY VEHICLE. THE REP EXPLAINED OF TWO RECALLS & SCHEDULED AN APPOINTMENT AT MY LOCAL TOYOTA SERVICE CENTER (FITZGERALD LAKEFOREST TOYOTA) TO ADDRESS THE FRAME RECALL CAMPAIGN & AIRBAG RECALL. THE SERVICE ADVISER EXPLAINED FRAME RECALL REMEDY WAS NOT APPLICABLE BECAUSE THERE WERE PERFORATIONS DISCOVERED IN THE VEHICLES FRAME. THE VEHICLE WAS ENTITLED TO A FRAME REPLACEMENT. THE ADVISER EXPLAINED THE FRAME RECALL REPLACEMENT HAS EXPIRED & THAT I NEEDED TO CALL TOYOTA CUSTOMERS RELATIONS TO LOOK INTO THE PROBLEM. THE AIRBAG RECALL WAS CORRECTED. I CALLED THEM. THE TOYOTA CUSTOMERS RELATIONS REPRESENTATIVE EXPLAINED THE FRAME RECALL FOR MY VEHICLE EXPIRED JANUARY 31, 2019 & TOYOTA IS NOT ABLE TO HELP ME WITH THIS PROBLEM. I AM NOT SURE WHY THERE IS A EXPIRATION DATE ON THIS RECALL IF THERE ARE STILL VEHICLES OUT ON THE ROAD WITH FAULTY VEHICLE FRAMES. I HAVE ATTACHED THE PICTURE OF PERFORATION IN THE FRAME.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.