Complaint 1535181

Complaint Summary

SERVICE BRAKES

Owner Narrative

WHEN I FIRST RECEIVED MY CAR, A FEW WEEKS LATER I TRIED TO STOP MY CAR AT A UPCOMING TRAFFIC LIGHT AND IT FAILED TO STOP WHICH CAUSED A 3 CAR COLLISION. I TOOK IT TO FORD AND HAD IT SERVICED WITH A GOOD BIT OF DAMAGE AND ASKED THAT THEY PLEASE LOOK AT BRAKES BECAUSE IT DIDN'T STOP CORRECTLY. WHEN I RECEIVED CAR BACK ASSUMED THEY CHECKED BRAKES AND IT WAS OK. GOT INTO A SPIN OUT ON THE HIGHWAY AT ANOTHER TIME WHEN I TRIED TO BREAK MY CAR. WENT TO THE HOSPITAL WAS PREGNANT AND HURT MY BACK. THEN, KEPT HEARING A HORRIBLE NOISE COMING FROM MY BREAKS FOR A WHILE, KEPT PUTTING BRAKE FLUID IN THINKING THAT WAS IT. ONE DAY DECIDED TO LOOK AT MY WHEELS AND THE RIMS ON BOTH MY BACK TIRES ARE BLACK. I ASSUMED IT WAS FROM BREAK DUST AND RUBBING. AT THIS POINT WHEN I STOP MY CAR THE CAR DOESN'T STOP IMMEDIATELY. IN ORDER TO STOP THE CAR YOU HAVE TO SLAM THE PEDAL TO THE GROUND AND BEGIN STOPPING EARLY, AND BE VERY CAREFUL WHILE DRIVING. TOOK IT TO A MECHANIC AND BOUGHT THE PARTS. THE MECHNIC BEGAN DOING THE WORK AND CAME TO ME AND SAID WHAT I BELIEVE IS THE ROTOR IS WORN COMPLETELY OFF, THERE IS PARTS MISSING ON THE BRAKE AND IT WAS PUT TOGETHER INCORRECTLY. I AM HIGHLY PISSED AS I AM FINANCING THIS CAR, HAVEN'T DRIVEN IT IN MONTHS NOW BECAUSE IT'S UNDRIVABLE. VERY UNSAFE TO DRIVE AND ALL BECAUSE IT WASN'T PUT TOGETHER CORRECTLY, MORE CHARGES ARE BEING SLAPPED ON BECAUSE OF THE DAMAGE. HAVE GOT IN TO ACCIDENTS, BEEN PUT IN DANGER AND HAVE BEEN ASKING ABOUT MY BRAKES SINCE I GOT MY CAR. I'M PAYING FOR A CAR I CAN'T DRIVE. SINCE I GOT THE CAR THE MAJORITY OF THE TIME IT'S SAT BECAUSE I AM VERY AFRAID TO OPERATE THE VEHICLE ESPECIALLY IN RAIN AND SNOW.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.