Complaint 1531300
2004 DODGE RAM 2500 • FUEL/PROPULSION SYSTEM • incident Jun 18, 2018
- Complaint ID
- 1531300
- Make
- DODGE
- Model
- RAM 2500
- Model Year
- 2004
- Component
- FUEL/PROPULSION SYSTEM
- Incident Date
- Jun 18, 2018
- Date Received
- Jan 14, 2019
- Data As Of
- Jul 1, 2026
Complaint Summary
FUEL/PROPULSION SYSTEM
Owner Narrative
MY TRUCK IS ONLY USED FOR TOWING A FIFTH WHEEL, THUS THE LOW MILEAGE. ON A TRIP, THE TRUCK STALLED WITH NO WARNING ON THE FREEWAY, LOST POWER, POWER BRAKES AND POWER STEERING IN THE 2ND FROM RIGHT LANE. I WAS BARELY ABLE TO PULL IT OVER AND STOP, IN AN UNSAFE AREA. 4 HRS LATER A TOW FOR TRUCK AND 5TH WHEEL WAS ARRANGED. THE TACOMA DODGE DEALER REPLACED THE LIFT FUEL PUMP WITH AN IN TANK LIFT FUEL PUMP. APPARENTLY THE BLOCK MOUNTED PUMP "ALWAYS FAILS AROUND 70K MILES", WHICH IS WHAT MY TRUCK HAS LOGGED. THE HEAT KILLS THE PUMP. I PAID $2106.47 FOR THE REPAIR. THE NEW PUMP FAILED IN LESS THAN 6 MONTHS OR 2K MILES. THE EVERETT DWAYNE LANE DEALER HAS THE TRUCK NOW FOR TWO WEEKS, AND CANNOT GET THE WARRANTED PUMP REPLACED FOR ANOTHER 2 WEEKS DUE TO BACK ORDER FROM MOPAR. I BELIEVE THE PUMP TO BE A DEFECT CAUSING EXTREME SAFETY HAZARD, AS NO WARNING LOSS OF POWER STEERING AND BRAKES ARE AFFECTED. SENIORS OFTEN DRIVE RV'S, MANY WOULD NOT BE ABLE PHYSICALLY TO HANDLE THE RIG WITH THIS FAILURE. EVENTUALLY A DEATH WILL OCCUR, AND PROBABLY MANY ALREADY HAVE THAT I AM UNWARE OF. RECALL SHOULD BE IMMEDIATE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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