Complaint 1524496
2007 DODGE RAM 2500 • STEERING • incident Feb 1, 2018
Complaint Summary
STEERING
Owner Narrative
TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT THE COPPER WIRING USED IN ALL FOUR DOORS WAS FAULTY, WHICH CAUSED THE DOOR LOCKS TO MALFUNCTION AND BECOME UNSECURED. THE VEHICLE WAS TAKEN TO JONES FORD WICKENBURG (555 E WICKENBURG WAY, WICKENBURG, AZ 85390, (844) 524-1981) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESSES NEEDED TO BE REPAIRED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, A POPPING NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE UPPER AND LOWER BALL JOINTS, WHEEL BEARINGS, POWER STEERING GEAR BOX, PITMAN ARM, AND THE STEERING STABILIZER BRACE; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 178,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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