Complaint 1519144

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

ONE EVENING WHILE DRIVING IN THE RAIN ON A LOCAL ROAD HEADED HOME MY WINDSHIELD WIPERS WHICH OFCOURSE WERE IN OPERATION SUDDENLY STOPPED STUCK IN THE UPRIGHT POSITION I IMMEDIATELY HEARD A SOMEWHAT LOUD HUMMING NOISE SOUNDING AS IF IT WERE COMING FROM INSIDE THE UPPER DASHBOARD I COULDN'T SEE TO DRIVE AS I NATURALLY RESPONDED TO THE WIPERS SUDDENLY STOPPING AND IN THE UPWARD POSITION MAKING IT HARD FOR ME TO SEE WHILE DRIVING, I QUICKLY TURNED THE KNOB ON THE LEFT SIDE OF THE STEERING WHEEL WHICH OPERATES THE WIPERS SPEED AND ON & OFF FUNCTION IN HOPES IT WOULD BRING THE WIPERS DOWN TO THE RESTING POSITION ESPECIALLY IF TURNED OFF HOWEVER EVEN THOUGH I TURNED THE KNOB TO THE OFF POSITION THE WIPERS REMAINED FROZEN IN THE SAME UPWARD STATE AS WHEN NO LONGER WIPING BUT THE HUMMING NOISE STOPPED. I QUICKLY PULLED OFF THE ROAD TURNING THE WIPERS ON AGAIN I COULD HERE THE HUMMING NOISE BUT THE WINDSHIELD WIPERS STILL FAILED TO MOVE. WHEN I TURN THE WIPERS OFF AGAIN NO NOISE COULD BE HEARD AND YET STILL NOT MAKING A DIFFERENCE IN MOVING THE WIPERS WHICH STOPPED WORKING WHILE IN THE UP ON WINDSHIELD POSITION. AFTER TOGGLING AROUND WITH THE ON AND OFF KNOB AND THE NOISE COMING ON AND OFF IN SEQUENCE WITH BUT NOT THE WIPERS I CONCLUDED THAT THE MOTOR WAS THE NOISE I WAS HEARING ESTABLISHING IT STILL WORKS HOWEVER NOT MOVING THE WIPERS IT IS INTENDED FOR. A WORKING WINDSHIELD WIPER MOTOR OR WHATEVER OPERATING MECHANISM BUT NO FUNCTIONAL WIPERS. THEREFORE I CAN NOT SEE ANYTIME DRIVING AND ALONG COMES THE RAIN FOR IT QUICKLY IMPAIRS THE VISIBILITY TO SEE THROUGH THE WINDSHIELD TO SEE THE ROAD OR TRAFFIC IN FRONT OF YOU MAKING EXTREMELY UNSAFE TO DRIVE AND PUTTING OTHER DRIVERS AT RISK ESPECIALLY IF ON THE HIGHWAY DOING FAST SPEEDS AND/ OR A PLACE WHERE IT IS NOT EASY TO PULL OVER SUDDENLY MAKES VERY STRESSFUL AND INCONVENIENT

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.