Complaint 1508737
2018 RAM PROMASTER • UNKNOWN OR OTHER • incident Sep 30, 2018
- Complaint ID
- 1508737
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2018
- Component
- UNKNOWN OR OTHER
- Incident Date
- Sep 30, 2018
- Date Received
- Oct 23, 2018
- Data As Of
- Jul 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
I BOUGHT A RAM PRO 2500 IN APRIL 2018. I START MY BUSINESS AS AN OWNER-OPERATOR AND STARTED DRIVING ON HIGHWAYS (INTERSTATE DELIVERY). AFTER 2 WEEKS, THE NAVIGATION, LIGHT AND SOMETIMES BEHIND THE STRAIGHT WHEEL DASHBOARD SCREEN STARTED TO TURN OFF (WHILE I WAS DRIVING AND USING NAVIGATION). AFTER THAT CIGARETTE LITTER DIDN'T WORK ANYMORE. I CONTACT THE SERVICE SHOP AND TOOK THE CAR TO THEM, THEY SAID IT IS NOT A BIG DEAL AND THEY SWITCHED THE FUSE OR MAYBE FUSES. I START AGAIN MY BUSINESS. THIS TIME, DAYTIME RUNNING LIGHT START TO NOT WORK AND AFTER A FEW DAYS MY CHECK ENGINE LIGHT POPPED UP. I TOOK THE CAR TO THE DODGE DEALERSHIP SERVICE SHOP (WHERE I BOUGHT THE CAR) FIRST-DAY I WAS TOLD THIS IS NOT A BIG DEAL, AND IT WILL BE FIXED SOON. AFTER 3 DAYS THEY CONTACT ME AND TOLD ME: THE CYLINDER HEAD NEEDS TO BE REPLACED AND SOME OTHER WORKS! (REALLY A RAM PRO 2500 AFTER 6 MONTHS NEED TO REPLACE THE CYLINDER HEAD!!!!). I SAID I HAVE NO KNOWLEDGE ABOUT THE CAR JUST PLEASE FIX THE CAR. ANYWAY, AFTER 20 DAYS I WAS TOLD THAT THE CAR IS READY. LAST SATURDAY I WENT TO PICK UP MY CAR, BUT IT WAS ONLY 2 MILES SINCE I DROVE, SERVICE ENGINE LIGHT POPPED UP AGAIN. I WENT BACK TO SERVICE SHOP (AS I MENTIONED DODGE DEALERSHIP SERVICE SHOP), THEY RESET THE SERVICE ENGINE LIGHT AND SAID IT IS GOOD TO GO. I HIT THE ROAD TOWARD MY HOME, AFTER EXACTLY 6 MILES CHECK ENGINE LIGHT TURNED ON AGAIN. I TOOK THE CAR BACK TO THE SERVICE SHOP. I WAS TOLD, LEAVE THE CAR UNTIL MONDAY. TODAY (MONDAY AFTER 24 DAYS) THEY CALLED ME AND TOLD ME THE CAR HAS A NEW ISSUE THAT WILL COST ME A $520 MORE TO BE REPAIRED. AFTER ALL, THIS CAR IS MY INCOME. I BOUGHT THIS VAN BRAND NEW WITH HOPPING TO NOT TO GO TO THE SHOP AND NOT TO STOP MY INCOME, BUT NOW, AFTER ONLY 6 MONTHS I CROSSED WITH LOTS OF PAYMENT WHICH ARE NOT DUE YET AND HAVE NO CAR NOR INCOME NOR HOPE. MOREOVER, EVERY DAY MORE PROBLEM AND MORE CHARGE!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.