Complaint 1488748

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

AFTER MANY TIMES AT SEVERAL DEALERSHIPS EXPLAINING LOSS OF POWER, SHAKING AND BUCKING WHILE ON THE HIGHWAY, SMOKE WHEN STARTING, ROUGH RUNNING. DEALERS NOT ABLE TO FIX SPECIFIC PROBLEM. I STATED THAT WHEN FUEL FILTER WAS CHANGED BY MY MECHANIC HE TELLS ME MY TANK IS DELAMINATING AND NEEDS TO BE REPLACED. I TELL ONE DEALER AND SHOW HIM THE CONTENTS OF THE FILTER REPLACEMENT WHICH IS RUSTY METAL AND FLAKES AND HE SAYS HOW DO I NOT KNOW THAT THAT DIDN'T COME FROM SOMEONE ELSE TRUCK.THAT WAS FROM KENNEDY FORD IN JENKINTOWN PA. I SAID TO REMOVE THE FUEL FILTER AND CHECK THEY REFUSED. I HAVE AN EXTENDED WARRANTY WITH FORD WHICH COST OVER 4000.00 AND THIS IS THE SECOND TIME AROUND I PAID FOR SAID WARRANTY. I CALLED FORD EXTENDED WARRANTY AT THAT TIME AND THEY SAID IT WAS COVERED UNDER THE TANK CODE 6010. I HAVE A 100.00 DEDUCTIBLE WHICH I HAVE USED SO MANY TIME FOR REPAIRS OF THIS TRUCK. I KNOW I'M NOT THE ONLY ONE COMPLAINING ABOUT THIS PROBLEM.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.