Complaint 1455726
2013 RAM 3500 • STEERING • incident Mar 17, 2018
Complaint Summary
STEERING
Owner Narrative
OUR TRUCK HAS STARTED SHAKING VIOLENTLY, SEEMINGLY RANDOMLY, AT FREEWAY SPEEDS (HAS ONLY OCCURRED AT 50+MPH). THE STEERING WHEEL AND THE WHOLE TRUCK BEGINS VIOLENTLY SHAKE AND BECOMES NEARLY UNCONTROLLABLE WHILE DRIVING AT FREEWAY SPEEDS- IT HAPPENS INSTANTANEOUSLY AND WITHOUT WARNING! YOU HAVE TO SLOW DOWN TO LESS THAN 20MPH, OR COMPLETELY STOP AND THEN RESTART AND IT GOES AWAY. THE LAST TIME IS OCCURRED, MARCH 17 2018, I WAS DRIVING AND NEARLY LOST CONTROL OF THE TRUCK WHEN IS STARTED SHAKING, I WAS LUCKY THAT TRAFFIC WAS LIGHT AND NO ONE WAS IN THE LANE TO MY LEFT SO I WAS ABLE TO PULL OVER SAFELY WITHOUT HITTING SOMEONE. IT ALSO DOES NOT HAPPEN EVERY TIME YOU DRIVE IT, SO AS OF RIGHT NOW, IT IS VERY RANDOM, BUT IT HAS HAPPENED AT LEAST 5 TIMES IN THE LAST 2 MONTHS, AND WE ONLY DRIVE OUR TRUCK 1 OR 2 DAYS A WEEK. WE ARE FEARFUL TO DRIVE OUR TRUCK, AND THERE IS NO KNOWN FIX FOR THIS PROBLEM. WE HAVE NEW TIRES, A RECENT FRONT END ALIGNMENT, AND THE TRUCK IS COMPLETELY STOCK. WE HAD THE VEHICLE EVALUATED BY AN AUTOMOTIVE REPAIR SHOP TODAY, AND THEY COULD FIND NOTHING LOOSE OR BROKEN. I CAN SEND A VIDEO IN OF THIS PROBLEM IF YOU WOULD LIKE. THERE ARE OTHER VIDEOS ALREADY OUT THERE WITH THIS PROBLEM AS WELL.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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