Complaint 1443324

Complaint Summary

POWER TRAIN

Owner Narrative

TL* THE CONTACT OWNS A 2011 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT NOTICED A VIBRATION FOLLOWED BY A LARGE EXPLOSION. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE INSIDE OF THE VEHICLE FILLED WITH SMOKE AND A HOLE WAS OBSERVED IN THE FLOOR AREA ALONG WITH FLAMES. THE FIRE WAS EXTINGUISHED WITH A FIRE EXTINGUISHER. THE CONTACT CALLED 911 WHERE THE POLICE OFFICER WAITED FOR THE TOW TRUCK. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER (LITHIA CHRYSLER, 7171 WEST CANEL DR, KENNEWICK, WASHINGTON 99336) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVELINE BECAME LOOSE. THE VEHICLE WAS TRADED IN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND SENT A REPRESENATIVE TO DO A REPORT ON THE INCIDENT. APPROXIMATELY TWO MONTHS LATER, THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THE FAILURE WAS NOT THEIR RESPONSIBILITY. THE VIN SEARCH REVEALED ONE RECALL, WHICH WAS NOT IN EFFECT AT THE TIME OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. *TT *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.