Complaint 1432694

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I PERSONALLY, BACK IN AUGUST OF 2016 ORDERED A NEW 2017 VOLVO S90 T5 INSCRIPTION, AND TOOK DELIVER IN NOVEMBER 2016. I BEGAN NOTICING A LITTLE VIBRATION AROUND JULY TIME FRAME BUT AFTER THE VEHICLE FIRST MANUFACTURE RECOMMENDED SERVICE DIDN'T FEEL IT AS MUCH. IT WASN'T UNTIL THE FIRST WEEK OF DECEMBER WHEN DRIVING TO WORK WHEN REACHING SPEEDS OF 40 MPH OR MORE, MOST NOTICEABLY AT 55 MPH PLUS ON AN INTERSTATE OR HIGHWAY THERE WAS AN VIBRATION IN THE STEERING WHEEL AND DRIVER SEAT SO BAD THE CAR (PULLS TO THE RIGHT AND LEFT) FEEL LIKE THE CAR IS GOING TO LOSE CONTROL. AFTER SEVERAL VISITS TO MY LOCAL VOLVO DEALERSHIP THE SERVICE MANAGER INFORMED ME THAT ONE OR MAYBE 2 OF MY OEM TIRES (PIRELLI P ZERO (PZ4) TIRES MAX PERFORMANCE SUMMER TIRES SIZE: 255/35ZR20 MAY HAVE A MANUFACTURE DEFECT. AT THE TIME OF THIS INCIDENT THE OEM TIRES ONLY HAD ROUGHLY 14,200 MILES ON THEM. THE SERVICE MANAGER RECOMMENDED THAT I REPLACE ALL 4 TIRES (AT MY EXPENSE OF COURSE) SINCE THEY CAN?T DETERMINE WHICH ONE IS BAD. I CHECKED THE INTERNET ON SEVERAL VOLVO FORUMS SITES AND DISCOVERED THAT SEVERAL 2017 VOLVO OWNERS ARE HAVING THE SAME PROBLEMS WITH THE ORIGINAL EQUIPMENT MANUFACTURER(OEM) PIRELLI P ZERO TIRES THAT COMES WITH THE 20'' VOLVO OEM RIMS. LOGISTICS MANAGEMENT SPECIALIST LOG ENTINFORMATION REDACTED [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.