Complaint 1428047
2010 FORD FUSION • STEERING • incident Nov 18, 2017
Complaint Summary
STEERING
Owner Narrative
DROVE MY CAR TO WORK AND HOME FRIDAY AND EVERYTHING WAS FINE. SATURDAY MORNING, I WENT TO START THE CAR AND I COULDN'T MOVE THE STEERING WHEEL AND I HAD A MESSAGE THAT STATED "SERVICE POWER STEERING NOW" FORD IS AWARE OF THE ISSUE BUT REFUSED TO PAY TOWARDS THE EXPENSE OF THE CAR, STATED THE PART IS NOT RECALLED SO THERE IS NOTHING THEY CAN DO. THEY CHARGED ME $1800 TO FIX THE CAR, AND STATED THAT THEY WOULD FIX ONE OF THE RECALLS BUT NOT THE OTHER DUE TO LACK OF PARTS. FORD IS VERY AWARE OF THIS ISSUE, THEY EVEN HAD A CLASS ACTION LAWSUIT FOR THE 2010 FORD FUSION POWER STEERING. THIS IS NOT SAFE, MY 8 YEAR OLD DAUGHTER COULD OF BEEN IN THE CAR WHEN IT WENT OUT. I HOPE THIS IS NOT TAKEN LIGHTLY.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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