Complaint 1427460

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I HAVE A 2008 FORD CROWN VICTORIA (P71) POLICE INTERCEPTOR. I AM HAVING A KNOCKING NOISE WHEN I TURN THE STEERING WHEEL LEFT TO RIGHT. THE NOISE IS ACCOMPANIED BY A WANDERING STEERING WHEEL WHEN THE VEHICLE GOES OVER BUMPS. ALSO THE STEERING WHEEL SOMETIMES BECOMES HARD TO TURN THEN RAPIDLY BECOMES LOOSE LIKE SOMETHING IS BINDING UP, THEN FINALLY BREAKING FREE THROUGHOUT THE TURN. THIS HAPPENS WHEN TAKING LOW SPEED WIDE TURNS. AFTER INSPECTING THE STEERING COMPONENTS I NOTICED MY EXCESSIVE PLAY WHERE TJE INTERMITTENT STEERING SHAFT ATTATCHES TO THE RACK N PINION. I THINK MY UPPER SHAFT MAY HAVE BEEN REPLACED BEFORE SINCE IT IS NOT NEARLY AS CORRODED AS THE LOWER INTERMITTENT SHAFT. I CAN ROTATE THE WHOLE SHAFT ABOUT A QUARTER TURN IN EITHER DIRECTION WHILE THE CAR PARKED AND AT THE END OF EACH TURN THE KNOCK RESONATES NEAR THE LOWER INTERMEDIATE STEERING SHAFT KNUCKLE TO WHERE IT CONNECTS INTO TJE PINION GEAR OF THE RACK N PINION. NOW, I INSPECTED ALL STEERING AND SUSPENSION COMPONENTS AND THEY ARE ALL IN GOOD SHAPE....NO PLAY ANYWHERE 8N THE SYSTEM BESIDES THE "RECALLED" STEERING SHAFT! I HAVE TWO KIDS AND IF I GET INTO AN ACCIDENT AND THEY GET HURT BECAUSE A "RECALLED" PART DIDNT GET REPLACED BY FORD WHEN IT SHOULD HAVE(FOR FREE) I WILL NEVER FORGIVE THE COMPANY RESPONSIBLE. HONORING A FREE REPLACEMENT FOR AN OBVIOUSLY POORLY ENGINEERED AND DEFECTIVE FACTORY PART SEEMS TO BE TJE RIGJT THING TO DO.....SO WHERE IS MY RECALL AND WHY DOESNT IT SHOW UP WHEN I SEARCH MY CARS VIN NO??? THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS SERIOUSLY INJURED OR EVEN DIES. I DONT MAKE A LOT OF MONEY AND THIS NEEDS TO BE FIXED FOR FREE LILE IT WAS ON ALL THE OTHER VEHICLES. IT DRIVES LILE NEW BESIDES THE SCARY KNOCK AND WANDERING STEERING. IT'S JUST RIDICULOUS NOT TO RECALL THIS PART!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.