Complaint 1418442

Complaint Summary

WHEELS

Owner Narrative

WHILE ON A TRIP AND WHILE RETURNING HOME THE R/R INSIDE TIRE TREAD SEPARATED CAUSING THE VEHICLE TO SWAY. I WAS TRAVELING ON HIGHWAY 231, A 4 LANE HIGHWAY,. I WAS TRAVELING 65MPH AT THE TIME OF THE TIRE FAILURE. I WAS ABLE TO PULL INTO THE FLORIDA WELCOME CENTER LOCATED ON THE FLORIDA ALABAMA LINE. I HAD TO CALL SOMEONE OUT TO CHANGE THE TIRE. AFTER RETURNING HOME TO PANAMA CITY, FLORIDA I TOOK THE VEHICLE AND TIRE BACK TO PEP BOYS TO HAVE IT REPLACED. I ADVISED THE SERVICE WRITER THAT I HADE PURCHASED ROAD HAZARD INSURANCE WHEN I PURCHASED THE TIRES AND ADVISED HIM AS TO WHAT HAPPENED AND HE ADVISED ME THAT TIRE SEPARATION WAS NOT A ROAD HAZARD AND THAT I WOULD HAVE TO PAY 50.00 DOLLARS TO HAVE THE TIRE REPLACED. THE TIRES I BOUGHT FOR MY MOTOR HOME WERE DEFINITY DAKOTA H/T LT 225 75R 16. THE SERVICE WRITER ADVISED ME THAT THEY NO LONGER SOLD THIS TIRE AND REPLACED IT WITH A COOPER TIRE. THEY PUT THE TIRE THAT WAS ON THE R/R OUTSIDE AT THE TIME OF THE INSIDE TIRE FAILURE ON THE INSIDE OF THE WHEEL AND PUT THE NEW TIRE ON THE OUTSIDE. NOW I AM HAVING PROBLEMS WITH THE R/R INSIDE TIRE NOT HOLDING AIR. I FEEL THAT THESE TIRES ARE NOT SAFE TO USE ON ANOTHER TRIP. THE SERVICE WRITER DID NOT LOOK TO CONCERNED ABOUT THE PROBLEM.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.