Complaint 1406238

Complaint Summary

STEERING

Owner Narrative

WHILE BACKING OUT OF TIGHT PARKING SPOT 9/1/17, WITH MULTIPLE TURNS OF THE WHEEL, TURNED WHEEL ONE LAST TIME TO PULL FORWARD INTO PARKING SPOT DRIVE AREA BUT AT THAT POINT, HEARD A CLUNK AND ALL STEERING CONTROL WAS GONE. CALLED FOR A TOW. TOW TRUCK DRIVE ASSISTED IN THE DIAGNOSIS NOTING THAT THE STEERING BOX HAD DISCONNECTED FROM VAN FRAME RENDERING STEERING WHEEL CONNECTION LINES USELESS. HAD VAN TOWED HOME. AFTER ONLINE READ, LOOKED AT FRAME THROUGH LEFT FRONT TIRE ACCESS AND SAW THE 3 BOLTS WE READ ABOUT. GRABBED THE TOP BOLT AND IT CAME RIGHT OUT. SAME WITH SECOND BOLT. LAST (THIRD) BOLT WAS A BIT JAMMED DUE TO THE STEERING BOX DROP, BUT ALL 3 BOLTS HAD SHEARED AND ALL STEERING WAS LOST. HAD WE NOT STOPPED AT A STORE FOR LABOR DAY HOLIDAY SUPPLIES ON OUR WAY TO CAMPSITE, WOULD HAVE LOST STEERING SOMEWHERE ELSE, LIKE ON THE FREEWAY, POSSIBLY DURING A SIMILAR TURN SITUATION. WE COULD HAVE KILLED OTHERS OR OURSELVES. FOUND THAT THIS FORD E150 STEERING BOLT ISSUE HAS ALREADY BEEN DOCUMENTED. WHY WHEN WE HAD THE VAN SERVICED AND SAID THE STEERING HAD FELT "LOOSE", WHY DIDN'T ANY MECHANIC FIND THIS POTENTIAL?? UN-EXCUSABLE SITUATION. OUR PARENTS, CHILDREN AND GRANDCHILDREN ARE CURRENTLY DEPENDENT ON US. HAD WE DIED DUE TO LOSS OF STEERING, WHAT A NIGHTMARE THAT WOULD HAVE BEEN. GRANTED, THE 20-YR-OLD VAN IS RUSTY, BUT WE DIDN'T KNOW TO LOOK UNDER THE LEFT FRONT TIRE AREA AND APPARENTLY, MULTIPLE (NON-FORD DEALERSHIPS) MECHANICS DIDN'T EITHER !!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.