Complaint 1376816

Complaint Summary

TIRES

Owner Narrative

FAILURE TO REPLACE RECALLED TIRES. -- MADE OVER A HALF DOZEN CALLS TO BF GOODRICH AND DISCOUNT TIRE. ALVIN AT GOODRICH SAID HE WAS SENDING ME A DAMAGE CLAIMS PACKAGE IN THE MAIL -- NEVER RECEIVED. BROUGHT VEHICLE INTO DISCOUNT TIRE (NOV. 15TH, 2016)FOR INSPECTION AND REPLACEMENT, THEN SENT HOME. CALLED BACK MITCH AT DISCOUNT TIRE (96TH LN N., BROOKLYN PARK, MN) AND HE TOLD ME HE'D DEFINITELY CALL ME BACK BEFORE THE END OF THE DAY -- HE NEVER DID. CALLED MITCH THE NEXT DAY AND HE AGAIN SAID HE'D DEFINITELY CALL ME BACK BEFORE THE END OF THE DAY. AGAIN HE DIDN'T. CALLED GOODRICH TIRE NOV.19TH,2016 AND THEY SAID THEY WOULD CHECK ON THE DELAY - JOE FROM GOODRICH CALLED BACK AND SAID HE GOT NO RESPONSE FROM MITCH AT DISCOUNT TIRE. CALLED DANNY AT DISCOUNT TIRE AND TOLD I NEEDED TO COME BACK IN (MONDAY NOV. 21ST) JUST TO MEASURE TREAD DEPTH, BUT STILL NOT REPLACE (TREAD DEPTH IS STILL ABOUT 9/32 IN.(60%+ USABLE DEPTH)). BY MONDAY I'D COME DOWN WITH AN ILLNESS SO NEVER MADE IT IN (NOT THAT I SHOULD SINCE THIS WAS JUST ANOTHER "PUT OFF" PLOY. SO WHAT I'M GETTING FROM GOODRICH AND DISCOUNT TIRE IS: -- STALLING -- NOT CALLING BACK -- MAKING NEEDLESS TRIPS TO THEIR SHOP. THESE ARE DANGEROUS DELAMINATING TIRES -- RECALL NUMBER 12T-019 DOT BE1LJD114910 LT 245/75R16. TIRE BLOWOUT (NOV. 1ST,2016) DAMAGED THE VAN'S RIGHT REAR QUARTER PANEL, WHEEL WELL AND TAILPIPE. I WAS LUCKY, I'VE READ THAT DELAMINATION OF THESE TIRES OFTEN CAUSES WHEEL LOCKUP AND SUBSEQUENT VEHICLE ROLL-OVER. SO THEY ARE ENDANGERING MY LIFE AND OTHERS ON THE ROAD BY NOT REPLACING THESE TIRES.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.