Complaint 1371041

Complaint Summary

AIR BAGS

Owner Narrative

VEHICLE DASH HAS STARTED CRACKING AROUND THE AIR BAG AND INSTRUMENT CLUSTER. THIS CAN AND WILL AFFECT THE DEPLOYMENT OF THE AIRBAG AND COULD SEND FLYING DEBRIS INTO THE VEHICLE OR CUT THE AIR BASE UPON DEPLOYMENT. SOME ESTIMATES ARE THAT 80% OF THE 2009 MODEL YEAR HAVE CRACKED. DEALERSHIP STATES THIS IS A COMMON ISSUE AND HAVE REPAIRED SO MANY THEY HAVE IT DONE TO HALF A DAY. COST TO REPAIR IS 1200 DOLLARS. GM WAS CONTACTED AND STATE THEY CANNOT HELP US DUE TO THE FACT WE ARE SECOND OWNERS. VEHICLE HAS BEEN WELL MAINTAINED AND HAS NOT BE OFF ROAD NOR HAS IT HAD ANY CHEMICALS PLACED ON THE DASH. CRACKS ARE IN THE SAME PLACE AS EVERYONE ELSE'S. SIMPLE GOOGLE SEARCH SHOWS THE MASSIVE AMOUNT OF PEOPLE DEALING WITH THIS ISSUE. IN MY WIFE'S CASE, HER VEHICLE, IN MY OPINION, IS NOT SAFE TO DRIVE. AFTER CALLING GM AND THE DEALERSHIP REPEATEDLY, THEY HAVE OFFERED NO HELP EXCEPT TO CHARGE ME FULL PRICE FOR THE REPAIR. ABSOLUTELY UNACCEPTABLE TO SELL THESE VEHICLES KNOWING THE DASH WON'T LAST AND THEN TAKE NO ACTION TO CORRECT AN OBVIOUS SAFETY ISSUE. I WOULD BE CURIOUS TO SEE ONE OF THESE CRASH TESTED WITH A BIG PIECE OF BROKEN PLASTIC IN THE FLIGHT PATH OF AN AIRBAG.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.