Complaint 1300574

Complaint Summary

POWER TRAIN

Owner Narrative

I AM WRITING WITH CONCERN I HAVE FOR A POSSIBLE VEHICLE DEFECT WITH A 2014 RAM 1500 4X4. I HAVE CONTACTED CHRYSLER CORPORATE AND HAVE RECEIVED LITTLE TO NO HELP. I HAVE BEEN BASICALLY TOLD THAT THEY DON'T KNOW WHAT THE PROBLEM IS AND HAVE TECHNICIANS WORKING TO SOLVE THE ISSUE. THE PROBLEM IS A TRANSMISSION ISSUE THAT THE NEITHER SERVICING DEALER NOR CORPORATE CAN REPAIR. IT HAS BEEN IN THEIR REPAIR SHOP 4 TIMES. MY LAST VISIT I WAS TOLD BY THE SERVICE MANAGER THAT THE REPAIR WAS NOT MADE BECAUSE THEY DID NOT KNOW WHAT TO DO AND TO 'DRIVE IT TILL IT BECAME WORSE OR MORE CONSISTENT.' THEIR MECHANIC AND SERVICE PERSONNEL HAVE HEARD THE NOISE AS WELL BUT CANNOT DETERMINE THE PROBLEM. THE NOISE IS A HIGH PITCH SQUEAL AT A DOWN SHIFT FROM THE 2ND GEAR TO 1ST GEAR. MY CONCERN IS THAT I HAVE ASKED THE SERVICING DEALER AND THE CASE MANAGER WITH CHRYSLER CORPORATE ABOUT THE SAFETY OF THE VEHICLE. REGARDLESS OF THE DOWNSHIFT SQUEAL BEING FROM 2ND GEAR TO 1ST GEAR, SHOULD THERE BE A CATASTROPHIC FAILURE OF THE TRANSMISSION AT HIGHWAY SPEEDS WHAT WILL HAPPEN? THEY WILL NOT ANSWER THIS QUESTION. IF THIS IS A SAFETY ISSUE, THEY NEED TO MAKE ME THE CONSUMER AWARE AND REPAIR AS NEEDED. I HAVE ASKED THEM TO REPLACE THE TRANSMISSION AND HAVE BEEN TOLD EVERY REASON WHY THEY CANNOT. I FEEL THIS IS UNACCEPTABLE AND MY SAFETY AND THE SAFETY OF MY FAMILY IS AT POTENTIAL RISK. I HAVE ATTACHED MY CORRESPONDENCE WITH CHRYSLER FOR YOUR REVIEW INCLUDING THE SERVICING DEALER DOCUMENTS AND THE CORPORATE CASE MANAGER.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.