Complaint 1279574
2012 VOLVO XC90 • EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) • incident Feb 24, 2015
Complaint Summary
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Owner Narrative
TL* THE CONTACT OWNS A 2012 VOLVO XC90. THE CONTACT STATED THAT THE REAR BACK UP CAMERA AND GPS SYSTEM WORKED INTERMITTENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY SIX TIMES WHERE THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE AND THE MULTIMEDIA MODULE AND CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE SOFTWARE COMPANY GOING OUT OF BUSINESS, THEY WOULD NO LONGER TRY TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 44,013. ..UPDATED 06/08/16 *BF ....UPDATED 06/15/16 *BF *CN
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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