Complaint 1273493

Complaint Summary

POWER TRAIN

Owner Narrative

HERE'S MY STORY FOR THOSE THAT WILL LISTEN. I PURCHASED THE VEHICLE BRAND NEW AND A FEW DAYS LATER I MENTIONED TO THE SALESMAN THAT IT DROVE UNUSUAL AND HE REPLIED THAT IT COULD BE FROM SITTING ON THE LOT...SO I WAITED FOR THE FIRST SCHEDULED MAINTENANCE AND LET THEM KNOW THAT THERE WAS SOMETHING NOT RIGHT WITH THE SHIFTING OF THE VEHICLE. I NOTED THAT IT WAS LOUD CLUNKING AT DOWNSHIFT FROM 3RD TO 2ND GEAR AND ALSO A CLUNK SHIFT WHEN THE VEHICLE APPROACHES A COMPLETE STOP. THE DOWNSHIFT IS SO HARD THAT IT IS FELT IN THE BRAKE PEDAL. THIS IS THE PART TO ME THAT RAISES THE SAFETY CONCERN. THE RESPONSE WAS THAT THEY CHECKED IT AND THAT EVERYTHING WAS NORMAL. I WAS INFORMED THAT IT SHOULD GET SMOOTHER AS IT BREAK IN. THEY WENT ON TO SAY IF I BRING THE VEHICLE IN FOR THE SAME ISSUE AND NOTHING IS FOUND THAT I WOULD HAVE TO PAY A DIAGNOSTIC FEE. SO NOW AT APPROX. 20,000 MILES AND I CONTACTED GENERAL MOTORS. THEY AGREED FOR MORE DIAGNOSTIC AND NOW THERE IS A TECHNICAL SERVICE BULLETIN THAT STATES THAT IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE. NOW THE VEHICLE HAS FEELS LIKE IT GOT WORSE AND DRIVES TERRIBLE AND UNSAFE. MEANWHILE THERE ARE COMPLAINTS ABOUT THIS SAME PROBLEM ON THE INTERNET AND NOBODY HAS DONE ANYTHING ABOUT IT. IT'S FUNNY THAT 2016 SILVERADO IS THE SAME TRUCK BUT WITHOUT THE PROBLEM. GM NEEDS TO MAKE GOOD ON THEIR PRODUCTIONS MISTAKE AND SUPPORT THERE PRODUCT. SILVERADO DRIVERS EXPERIENCING THE SAME CONDITION SHOULD COMPLAIN TO MAKE MANUFACTURERS RESPONSIBLE. PLEASE INVESTIGATE!!!!!!!!!!!!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.