Complaint 1243496

Complaint Summary

SERVICE BRAKES

Owner Narrative

CASE NUMBER: [XXX] /THIS TRUCK HAS NEVER STOPPED SAFELY SINCE I PURCHASED IT NEW (02-07-2011/ MILEAGE NOW 28455). WHEN YOU HAVE TO MAKE AN EMERGENCY STOP IT MIGHT OR MIGHT NOT BRING IT TO A STOP. LAST WEEK MY WIFE AND I TRIED TO AVOID A COLLISION WHEN A CAR MADE A QUICK TURN IN FRONT OF US AND THEN THIS CAR HAD TO MAKE A QUICK STOP. WHEN WE APPLIED THE BRAKES IT MADE A VERY ROUGH SOUND UNDER FRONT END...(AS USUAL...BUT TRAVELED 15 FT. BEFORE IT APPLIED THE BRAKES... AND WE WERE ONLY 3FT. AWAY FROM A SERIOUS ACCIDENT). I HAVE DISCUSSED THIS BRAKE PROBLEM ON MANY OCCASIONS WHEN I WOULD TAKE IT IN FOR SERVICE WITH THE PEOPLE WHO CHECK ME IN BUT,...THEY ALWAYS TELL ME THE BRAKES ARE BUNNY HOPPING AND THIS IS NORMAL FOR THE NEW TRUCKS AND THERE IS NOTHING WRONG WITH THEM...(BUT NEVER CHECK THEM OUT TO MAKE SURE). WE HAVE HAD MANY NEW VEHICLES BUT THEY ALL STOPPED THE WAY THEY SHOULD EXCEPT THIS ONE. I HAVE CALLED THIS PROBLEM TO DODGE ATTENTION TWICE AND WILL TAKE IT BACK TO EFIRD CHRYSLER FLORENCE, SC THURSDAY 12-10 '15 AND ASK THEM ONCE MORE TO CHECK THIS TRUCK OUT. IF THEY DON'T WHAT ARE MY OPTIONS? I HAVE ALSO HAD PROBLEMS WITH MY TRANSMISSION ROUGH CHANGING. THEY HAVE ADJUSTED IT TWICE IN THE PAST BUT AFTER A YEAR OR TWO IT STARTS DOING THE SAME THING AGAIN. I ALSO WANT THEM TO FIX THIS TRANSMISSION ONCE AND FOR GOOD. IF YOU CAN ADVISE ME PLEASE DO. SINCERELY, [XX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.